Testimonials
"
It has been so easy to buy from Lois Buckett Real Estate - not able to think of anything additional to improve my experience!
In our recent survey Darlene rated her experience as excellent with top ratings on all questions.
""
Having recently rented at Pacific Parade Lennox Head, I am writing to inform you on our most pleasant experience of dealing with Simon Rawlins.
His service, demeanour and diligence was wholly appreciated and a true credit to your company. Due to work commitments, Simon's expediencey saved myself and, in particular my pregnant wife, from the stress associated with finding a new home to live in.
We only too gladly recommend your company to all we meet and look forward to having a productive, positive relationship with you in the future.
""
I have been meaning to put fingers to type and send you this email to express my personal appreciation and satisfaction at having had Lois Buckett Ral Estate manage the sale of our father's property in Ballina Headlands Leisure Park. Particular mention though must go to the lovely agent Elise Benson who has been with us all the way from sign-up of sale.
I have bought and sold a few homes in my time and I can honestly say it was a real pleasure having Elise as our agent. Elise's honesty, integrity and determination has made her stand out to me as an agent who is prepared to go that "little bit extra" for her clients than any other agent I have had business associations with.
I believe that word-of-mouth advertising is far more penetrable than any other form of marketing, and having had received the positive and professional service I have had from Elise over these few months, I hav had no hesitation in referring her, or your agency to anyone interested in selling or buying properties in your area.
Once again, thank you Elise for your dedication and sensitivity in our sale, and for the little "extras" you deliver - it makes all the difference!
I wish your agency and Elise every success for the future.
""
One of our recent guests at "At the Beach" in Lennox Head returned a feedback questionnaire with the following comments:
Overall how was your holiday experience from booking through to arrival and departure - I MUST SAY FANTASTIC
Were the staff friendly - EXTREMELY, PAULA YOU WERE A GOD SEND, YOUR ASSISTANCE AND UNDERSTANDING WAS FANTASTIC. THANKYOU SO MUCH FOR ALL YOUR HELP GETTING ME BACK INTO GYM, ARRANGING BOTH RENTAL PROPERTIES AND BEING CONTACTABLE WHEN I LOCKED MYSELF OUT!
I WON'T HESITATE GOING THROUGH YOU AGAIN.
"
"
"
Dear Simon, Just wanted send you a quick note to thank you very much for all your help with this property. Since you have been taking care of us, our living conditions have improved markedly. Your attention to our ongoing issues has been greatly appreciated. The tradesmen have all been professional and efficient and work that was desperately needed to be done was carried out with a minimum of fuss. Thank you again. With kind regards, Steve James.
"
Comments: How re-freshingly nice it is to be greeted and treated with such a high standard of customer service! My partner and I have been dealing with real estate agents with months and we can strongly say that we were utterly taken aback and disappointed with today's agents! A BIG thank you to your team member Simon, for being the first agent in both Byron/Ballina shire that was a pleasure dealing with, Cared about what the client was after and offered an inspection time at our earliest convenience. For a market that isn't do well, Simon was the first agent we didn't have to chase. He kindly found us options and contacted us! THANKYOU !!
"
For hard working, nothing too difficult, willing advisors, I thoroughly recommend Simon Rawlins and the Lois Buckett team.
They understand our needs as property owners and have matched tenants brilliantly.
Above all I trust Simon to "do the right thing" and that is an enormous relief.
"
Comments: hi just want to compliment you on Simon. he's been liasing with me re rental properties and has been unfailingly assiduous and professional. that's so rare these days that i felt i must pass in back to you greg
"
Dear Lois Thank you for your kind correspondence relating to our recent leasing at LENNOX HEAD. I have be delighted with the uncommonly high level of service offered by Lois Buckett Real Estate and can offer only pleasing feedback for everyone we have encountered that be Paula de Vos, Simon Rawlins and mostly Karen Stone. Karen was very effective when communicating with myself and with the landlords. Her efforts lead to the two parties reaching a happy outcome. Karen was also good enough to show the property four times while we were attempting to engage a third party to share the rent. I must also mention the very kind gentleman who mans the office on Saturdays; he had just finished for the day and offered to take my housemate through so that his five year old son could see the property before we moved in. Paula in particular plays a very important role in the office. Her kind demeanour and fresh appearance makes it very easy and pleasant to pop into the office, and one leaves having been listened to and assisted. Lastly, your website is very fresh and uncluttered, the colours are beautifully chosen and well balanced. The fonts used are contemporary and clean. The layout and general navigation is more slick and stylish than any other property website that I have seen. Again, it is noticeable that all of the staff have been very well appointed. I feel compelled to encourage you all to hang in there with the persistent softness of both the rental and sales markets. Keep up the great work! Yours sincerely Katie Gold
"
The team at Lois Buckett Real Estate were friendly, efficient and a pleasure to deal with.
Very competant and top rating on my feedback form.
""
We are writing to express our sincere thanks for your generosity, as a business owner in Lennox Head, in donating a prize for our recent Cent Sale.
The Cent Sale was held on 4th April and was a great success. We raised over $1000 on the night which will assist in the purchase of equirment for the Ballina Hospital.
Your donation was as usual, warmly recieved and contributed to the success of the event.
Heather and Barbara
""
I was very pleased with the service that Elise gave me and her enthusiasm in promoting and selling my house.
""
I was very happy to have Mark Kinneally and Lois helping me with the sale. The staff were all very helpful when needing information.
""
2 Rosemont Avenue, Woollahra, NSW 2025
28th February 2011
Moving my elderly father from a small acreage farm is the reason I met Lois Buckett. He is a very private person who is of a generation where a handshake is a contract and a professional is expected to excel at their occupation. Newspapers will have no record of the sale, our planned advertising campaign was fortunately not required. The initial discussion set a realistic price range, and was concluded with Lois saying she had “keen buyers” on her data base.
I am of a generation where self promotion is common. My expectations are rarely met, much less surpassed, however when Lois contacted me later and said some strong interest was shown by some of her clients, and she felt sure she could negotiate a good price from these, we delayed our advertising.
The rest, as they say, is history. My father has moved into a small retirement village, a couple are moving onto dad’s farm with wonderful plans, and I have witnessed a professional job where our agent has exceeded all expectations.
I doubt that Lois will fully explain exactly all she did to assist in my father’s move, for that you may feel free to contact me personally. I would, however, strongly recommend to those who are thinking of a real estate transaction, be they buyers or sellers, that Lois Buckett is passionate and skilled at her job and goes about it with a warmth seldom encountered in today’s world.
Yours sincerely,
Michael Ringland
""
Lois, you are a star! Warm, friendly, great level of communication, knowledgeable and logical advice THANK YOU!!
ANOTHER FIVE STAR RATING FROM MARK AND BRONWYN.
""
Honesty, sincerity and trust are the virtues held by the team at Lois Buckett, which helped make the selling of my home easier - you're all very much appreciated. Vicki
""
Dear Elise,
I wish to congratulate and thank you for your dedicated and enthusiastic work ethic, even though my house value was a mere fraction of most other listings. You were always responsive and personal whenever I needed to contact you.
Please pass on my praise to Lois, she should be proud and grateful to have you as a member of her team.
Thank you once again and best wishes for the future.
Kind regards, Christine Foster
""
Re: Fernleigh Road, Fernleigh
I reckon the team is great.
When we were trying to sell Daintree you would get the same questions from the other agent "Who are you after?" - "What property is it in reference to?" - "Can any-one else help you?" This went on right through-out the process, even one day prior to settlement.
The one thing that I will tell all about is "The Buckett Team" - all knew who you were, what you were trying to sell and always had the finger on the pulse!!!!
Well done.
""
Many thanks to Trish for selling our home at Fernleigh Road, Fernleigh. Elise was great, honest and always gave feed back, good or bad.
When we needed to make contact with the office, everyone at least knew our name and the property "GREAT"!!!!
""
Thank you for the photos. They will be a wonderful reminder for us of Dad’s lovely home in Lennox Head.
Yes I am very happy to recommend you and your company to any proposed clients. I and my sisters and brother were extremely impressed not only with your professionalism in every aspect of our dealings with you, but on a personal level as well. As you know it was an extremely upsetting time for all of us with Dad’s passing and you were especially kind and understanding. The purchase price that we got for Dad’s home was within the range that you advised us. It was also particularly gratifying for me to deal with you Elise as the real estate agent that we originally signed with was not professional in any sense and I was somewhat concerned when I approached your company. I couldn’t be more happy with the results and would thoroughly recommend you and your company to any potential buyers and sellers.
Thank you again from all of my family.
Kind regards,
Suellen Scroope
""
I would like to thank Elise Benson for selling our home and for her genuine and personable approach making her a true professional in the industry.
Elise remained enthusiastic throughout the whole process, kept us informed at all times and even negotiated on our new purchase through another agency.
We would recommend Elise to our friends.
Tony & Michelle Bowden
LIME-lennox
""
Your company is a pleasure to deal with.
All staff have been exemplary but in particular, Elise has been wonderful and effective and efficient.
Well done!
Nick
""
A fantastic experience from start to finiah. Every memeber of the team were knowledgeable and a pleasure to deal with.
Kudos to Lois and her girls!!
A five star rating from Julie Cordner for the successful and prompt sale of her home in Corkwood Crescent Suffolk Park
""
We want to thank everyone at Lois Buckett for the great support over the last couple of years, you have all been wonderful and I will recommend you to anybody who is looking for agents.
"
"
Chris Condon had this to say about the sale that Steve Leslie recently put together:
"Put simply, I found the service given by Stephen Leslie of Lois Buckett Real Estate to be of a very high standard!"
""
Julie Casey provided excellent customer service to me throughout the entire process.
Since buying the house I have also recieved excellent service from Natalie Leslie (property manager).
My overall experience and satisfaction with Lois Buckett Real Estate is very high and I would recommend Julie and Natalie to others.
Deborah McPherson, Castle Drive Lennox Head
""
Julie Casey provided excellent customer service to me throughout the entire process.
Since buying the house I have also recieved excellent service from Natalie Leslie (property manager).
My overall experience and satisfaction with Lois Buckett Real Estate is very high and I would recommend Julie and Natalie to others.
Deborah McPherson, Castle Drive Lennox Head
""
John and I have been extremely happy with the way Natalie has managed our property.
Natalie has been very responsive to our needs and has been very professional in the way she has managed our property. Her communication with us has been excellent and she has been a delight to deal with.
""
Lois and the team worked hard for us which was a great result in the end. Thank you Lois and team!
We also achieved a 5-Star rating from Hayden and Cath
""
This letter is to highly commend the professionalism of your sales agent, Julie Casey.
Julie has been most gracious, professional and enthusiastic in the sale of our home. Particularly striking was Julie's always positive manner and her encouragement regarding our property. Our property was only suited to a certain market of buyer, however Julie found that market and made an amazing and successful sale, getting us the price we needed with the least hassle.
Julie's communication and support continued throughout the entire sales process. We could not recommend a better agent.
Sincerely,
Rachael and Richard Van Sant
""
Janet Lancaster gave Julie a 5-star rating on the survey after the speedy and successful sale of her property in Westland Place Ballina.
Here is what Janet had to say:
Julie Casey was just the right person to handle the sale of my property. Her positive and enthusiastic approach and encouragement enabled me to achieve the near impossible - SELL IN TWO WEEKS!!!
Thank you Julie for making my dreams come true - I would repeat the experience. I am enjoying settling into my new abode.
""
I recently negotiated a sale in Fern Street Lennox Head and was so touched to recieve thank you notes from both the vendors and buyers of the property and would like to share with you their comments
"Dear Elise,
Thank you so much for your tireless efforts in helping us purchase our first home. Rachael and Steve"
""
With the recent sale of a unit in Fern Street Lennox Head here is what the vendor had to say :
"Yes! thankyou Elise for putting in a huge effort. I'm glad we chose you to sell my unit.
Thank you so much. Wayne and Linda"
""
"Thankyou - It's been "huge" the path I have travelled these last few months, and your dedication and support has been well appreciated.
Elise and Melissa you too have played a big part that I thankyou both.
Warmest regards Gerry
""
"
Julie recently sold a property in Northcott Drive Goonellabah for Margaret and Richard Carver who wrote the following:
"Our sincere thanks to you for all your efforts with our house. We know it was a lot of work on your part, however, you did a great job and we really do appreciate your help in all you did to make the move easier. Thank you again."
On the feedback form that our clients complete we ranked 5 our of 5 in all areas and Margaret and Richard added "Julie was great selling our house. She was always very positive and helpful which was encouraging to us at times when it was stressful!"
"
"
Michael O'Sullivan recently sold a property in Seaview Street, East Ballina and Julie Casey managed the marketing and sale of the property on his behalf.
On the feedback survey that we forward to our clients, Michael with extremely happy with all aspects of the sale of his property and gave us a fantastic ranking for:
- positioning in the market place
- marketing
- professionalism
- knowledge
- listening
- client contact
- performance and most importantly delivering on our promises!!!!!!!!
"
Supporting the Community
Lois Buckett, Licensee and Proprietor of Lois Buckett Real Estate is very pro-active in all aspects of village life. Her belief is to 'give back' in order to support and help sustain the various identities that, together, create a community.
Lois has always been a keen and avid supporter and as a result gladly sponsors the groups and charities listed below.
- The Buttery
- Lennox Head Public School
- Bangalow Public School
- Lennox Head/Alstonville S.L.S.C
- STEP UP foundation
- Cancer Council of Australia
- Richmond Christian College
- Lennox Head Scouts
- Greencorp Tree Planting Day
- Ballina Basketball Association
- Lennox Head All Girls Surfriders Club
In 2009 Lois travelled to Cambodia and was deeply moved by a particular group working towards, not only offering financial assistance, but also educating and training the community to equip and enable them to move forward. The Community Centre is situated in the village of Dondul 3, Siem Reap, Cambodia and strives to offer 'hope and dignity' to the families within the community.
The Self Help Community School and the New Hope Community Centre http://www.newhopecambodia.com are grass roots organisations with a group of dedicated volunteers on the ground and living within the confines of the village.
Appreciation Notes:
BDCSA - 7 January 2010
I am writing to express our appreciation to the team at Lois Buckett Real Estate for their support of Ballina District Community Services Association at Christmas time. The hamper items you provided helped to put together seven hamper basked for the young mothers that attended our Young Mums Group in Ballina. .........
NeroliJager, Youth Housing Case Manager, BDSCA
""
The best publicity an agent can access is word of mouth. At Lois Buckett Real Estate we are often delighted by the feedback our client’s pass on to us. Below is an overview of the response we recieve to our survey. The survey is forwarded to both vendors and purchasers once they have completed their real estate sale and/or purchase through Lois Buckett Real Estate.
The majority of our clients give Lois Buckett Real Estate and the team a 5 STAR RATING. :
Absolutely excellent customber service. We have absolutely NO complaints with our buying experience - Susan and Noel Lilienthal
"
"
Nick and I have had the pleasure of knowing Elise for 5 months. During this time Elise has contacted us numberous times regarding houses for us to purchase. Whilst Elise was showing us the houses she was always very professional in our dealings with her and also respected the owner's iinterests of the houses she showed us.
We also found Elise to be a very pleasant person - we always enjoyed meeting up with Elise as she was always a happy and positive person.
We would recommend Elise as a real estate representative for any prospective buyer or seller. We have bought a new property but when it comes time to sell it we would have no hesitation in contacting Elise to sell our property.
Nick and Annette Kvassay
""
Life is full of changes. For me to move on in life I had to sell my "dream" home. It was so emotional I did not know where to start. Well, Lois and her team came to the rescue. I was explained all my options, never pressured and given positive support to achieve my sale. I felt the team respected the emotional time I was going through and were always available to answer my questions and doubts. Most of all they were hoest with realistic marketing prices and feedback. They kept the sale "FRESH" with new ideas and advice. Yes, I felt I chose the best Real Estate Agent for my needs. - Mrs G Breen